RETURN/EXCHANGE POLICY
I see that my order shipped. Why hasn’t it arrived?
If your package is undeliverable and/or returned to us due to non delivery/return to sender, it will be YOUR responsibility to PAY for postage to have the package shipped again. We will send an invoice for the cost of new postage. Failure to pay within 2 days of receiving postage invoice email will result in the item(s) being restocked and a store credit will be issued minus a 10% restocking fee. A refund WILL NOT be issued in this case only a store credit.
REMINDER: If your package was not successfully delivered and is sent back to Fierce Fit Shoetique, it is usually due to an incorrect shipping address information. Please contact customerservice@fiercefitshoetique.com to inform us of the delay.
We offer return/exchange within 7 days after purchase for USA ONLY. Please start your request at this link.
Note: Fierce Fit Shoetique can only receive returned products with an assigned approval Return number. Products sent back to us without an approval Return Number OR Order Number may be lost and unaccounted for and will not qualify for a return.
Return/Exchange Policy:
- Returns/Exchanges are processed within 2-3 business days after your item is received by Fierce Fit Shoetique.
- NO REFUNDS! ONLY STORE CREDIT AND EXCHANGES ONLY
- Items must be sent back to Fierce Fit Shoetique within 7 days from when it was delivered in order to qualify for a exchange.
- Items returned must be returned in brand new condition. Store credit will only be issued on unworn merchandise.
- We charge a flat rate of $10 for return shipping costs.
- Once we have received your returned package the item(s) that are eligible for a return will be credit to a gift card. Shipping fees are non-refundable.
- Damaged, defective, or incorrect items must be brought to our attention within 3 days of delivery. If such items are not reported within that time once it’s delivered, we will not be able to process a return.
- Please note that the following items cannot be returned or exchange: Final sales items and accessories.
*We are unable to make changes to orders that are placed in our system. To ensure that your package is properly delivered, make sure that your shipping address is entered correctly and includes all information (correct abbreviations, street numbers, building or apartment numbers). Fierce Fit Shoetique is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided at the time of placing order is incorrect.
*The return label is calculated based on the shoe's actual weight. The return fee at the carrier may vary based on the package dimension customers are sending back. Please contact us at customerservice@fiercefitshoetique.com for more information.