RETURN/EXCHANGE POLICY

I see that my order shipped. Why hasn’t it arrived?
If your package is undeliverable and/or returned to us due to non delivery/return to sender, it will be YOUR responsibility to PAY for postage to have the package shipped again. We will send an invoice for the cost of new postage. Failure to pay within 2 days of receiving postage invoice email will result in the item(s) being restocked and a store credit will be issued minus a 10% restocking fee. A refund WILL NOT be issued in this case only a store credit.

REMINDER: If your package was not successfully delivered and is sent back to Fierce Fit Shoetique, it is usually due to an incorrect shipping address information. Please contact customerservice@fiercefitshoetique.com to inform us of the delay.

We offer return/exchange within 7 days after purchase for USA ONLY. Please start your request at this link.

   

Note: Fierce Fit Shoetique can only receive returned products with an assigned approval Return number. Products sent back to us without an approval Return Number OR Order Number may be lost and unaccounted for and will not qualify for a return.


Return/Exchange Policy:

  • Returns/Exchanges are processed within 2-3 business days after your item is received by Fierce Fit Shoetique.
  • NO REFUNDS! ONLY STORE CREDIT AND EXCHANGES ONLY
  • Items must be sent back to Fierce Fit Shoetique within 7 days from when it was delivered in order to qualify for a exchange.
  • Items returned must be returned in brand new condition. Store credit  will only be issued on unworn merchandise.
  • We charge a flat rate of $10 for return shipping costs.
  • Once we have received your returned package the item(s) that are eligible for a return will be credit to a gift card. Shipping fees are non-refundable.
  • Damaged, defective, or incorrect items must be brought to our attention within 3 days of delivery. If such items are not reported within that time once it’s delivered, we will not be able to process a return.
  • Please note that the following items cannot be returned or exchange: Final sales items and accessories.
  • Returns for exchanges are accepted with our authorization only. Items sent without authorization will be refused.
  •  For the safety of your return, please initiate an exchange with us, BEFORE sending anything back. We like to be aware of the exchanges, in case anything gets lost in the mail. We will return packages that we have no prior initiated exchange request. So please initiate any exchanges before mailing anything back.
  • In the event you have any issues with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, fill out an request form link is above ⬆️  WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY. Any inquiries about exchanges/issues more than 3 calendar days after delivery will not be considered for exchanges/remedy. There will be NO EXCEPTIONS to this.
  • There will be no exceptions to any requests falling outside of the 3 calendar days period for exchange following delivery.
  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.
  • Any discounts used at the time of purchase do NOT apply on clothing exchanges. 
  • An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice.
  • If you would like to exchange a clothing item, within 3 calendar days of the date of delivery, the exchanged item will depend on availability.
  • ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.

 


*We are unable to make changes to orders that are placed in our system. To ensure that your package is properly delivered, make sure that your shipping address is entered correctly and includes all information (correct abbreviations, street numbers, building or apartment numbers). Fierce Fit Shoetique is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided at the time of placing order is incorrect.

*The return label is calculated based on the shoe's actual weight. The return fee at the carrier may vary based on the package dimension customers are sending back. Please contact us at customerservice@fiercefitshoetique.com for more information.